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I am unable to view MSDS documents when click on the PDF icons in my eBinder. |
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Adobe Acrobat Reader is either corrupted or not installed at all on your computer.
Please re-install / install the latest version of Adobe Acrobat Reader. If you have
received the MSDSadvantage software you may install Adobe Acrobat Reader directly
from the installation CD. Load the CD in your CD drive and select “Install Adobe Acrobat”
from the Installation menu.
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Error Message “Could not initialize installation” |
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User requires administrative rights to install the software on computer.
This is most common in a network environment. Administrative rights are needed to
ensure that all system files get installed correctly, please contact your network
administrator for establishing the correct rights to install the required files on
your computer.
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Error Message - “Unable to connect to Database” |
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If you remove or change the location of the database used by the software
(MSDS2000.mdb), the software will prompt for the new location of the database upon
launched. If the database structure was changed in anyway (i.e. tables added or
removed), the software will not be able to open the database and will throw
the “unable to connect to database” error. If you accidentally delete the database or
corrupted it, make a back up copy of your data and reinstall the software to correct
this problem.
However, if you get this error message the first time you’re trying to use the
software, please follow the instruction below to solve the problem.
For Windows 98:
This error occurs because you are missing some components required to run
MSDSadvantage. Please contact MSDSonline technical services 888-362-2007 to obtain
the most current release of the software.
For Windows NT & 2000:
This error could be happening because you don’t have permission to the registry key
for the software as a non-admin user. To check if it is a permission problem, run
through the following steps:
- From Start, Run, type in the command regedt32
- Look for HKEY_LOCAL_MACHINE window
- In HKEY_LOCAL_MACHINE, look for the MSDSonline5 key under SOFTWARE
- Make sure MSDSonline5 is highlighted, select Security menu from the menu bar and click on Permissions…
- In order for the software to work, your permission to the MSDSonline5 key needs to be set to full control. If it isn’t set to full control, please contact your IT administrator and have them set your permission accordingly.
If your permissions are set correctly and you are still getting the same error message,
it means that you are missing some components required to run the software. Please
contact MSDSonline technical services 888-362-2007 to obtain the most current
release of the software.
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Unable to sign in: error message “Page not found” |
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Verify that your computer is connected to the Internet. If it is, and you are getting
this error, it means that you are behind a proxy server, and the software is unable
to get through the firewall. Please follow the steps below to set up your proxy
configuration:
- From the menu bar in MSDSadvantage software, choose View -> Options…
- Switch to the MSDSadvantage tab on the top
- Check the ‘Use Proxy Server’ Box and enter the appropriate IP and Port number for your proxy server. Click here to Determine your Proxy IP address and port number
- Click Apply and Close, then press the sign-in button to try the connection again.
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BinderSync downloads 0 documents |
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In this scenario, you are probably behind a firewall that allows only outbound traffic.
Because BinderSync is an inbound traffic, the software needs a permission through
the firewall in order to download your MSDS’s. If you know the user authentication
information for the proxy server (a username/password combination), please enter it
in the Proxy Server settings in View -> Options menu. Otherwise, you should contact
your network administrator to obtain permission.
How to Determine your Proxy IP address and port number
If you are behind a firewall, an easy way to figure out your Proxy IP address is by
looking at your Internet browser configuration.
In Internet Explorer:
- Tools -> Internet Options -> Connections Tab
- Click on “LAN Settings…” box (bottom right hand corner)
- If you are behind a proxy server, the server address and port will be set in the proxy server box.
In Netscape Navigator:
- Edit -> Preference
- On the left hand side menu tree, select Advance -> Proxy
- Locate the server address and port for the HTTP server on the right side of the screen.
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Runtime Error: Over flow. Error occurs when doing BinderSync. |
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Some users might be experiencing this problem when trying to BinderSync a sizable binder.
This problem is due to a known Microsoft bug with the newer version of the desktop
database driver. There is a downloadable hotfix, but before downloading the hotfix,
follow the checklist to make sure that the hotfix is in fact your solution.
- You are running Windows2000 as your operating system.
- You have Windows 2000 Service Pack 2 installed. To check:
- Start -> Settings -> Control Panel
- Double click “Systems”
- In the General tab, you should see “Service Pack 2” under the System paragraph
- Your ODBC, Microsoft Access Driver version is higher than 4.00.5526.0. To check:
- Click Start -> Settings -> Control Panel
- Open Administrative Tools
- Double click on Data Sources (ODBC)
- Click on Drivers tab, look for Microsoft Access Driver, find the version number to the right.
- If your computer matches the characteristics mentioned above, then proceed to download the hotfix from the link below. Close out the software before running the hotfix, and restart your computer after the hotfix is completed.
- hotfix for Windows 95, Windows 98 and Windows NT
- hotfix for Windows 2000
- hotfix for Windows XP
- If your computer does not match all the characteristics in step 1-3, Please contact MSDSonline technical services 888-362-2007
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Error Message "Can't find the database..." |
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Access 97 and Access 2000 Runtime installed on the Same Computer
When you install Advantage4.5 software on a machine that has Microsoft Office
Version 97 with srvc pak 1, you may receive the following error message when
you start a Access97 application.
"Can’t find the database you specified, or you didn’t specify a database at all.
Specify a valid database in the command line, and include a path if necessary".
Step-by-step information on solving the problem
Download a printable Issue/Cause/Resolution in MSWord
This problem has been identified by Microsoft and explained in considerable
details in the following knowledge articles.
Q241141:
How to Install Access 97 & Access 2000 on Same Computer
Q248112:
Access 97 Runtime App Uses Access 2000 Executable
Q241738:
Custom Install of Run Time May Overwrite Access 97
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Important: Do you have Access-97?
Yes:
Certain versions of Office 97 do not keep the necessary Registry Key to
inform other setup programs about the existence of Access-97 on the computer.
In such situations setup program for Advantage4.5 fails to identify the
presence of Access-97 and replaces it with Access 2000 runtime environment.
This creates the problem "Cannot find
Database" when you run Access-97 applications. To prevent this from
happening, please download the following patch and run it before installing
Advantage4.5.
Download Advantage4.5 Patch for Access-97
with service pak-1
No:
If you do not have Access-97, you can install Advantage4.5 without any issues.
Don’t Know:
To find out whether you have Access installed on your machine,
- Click Start (at the bottom left of your screen)
- Select Programs
- You should see Microsoft Access Icon if you have MSAccess installed on your machine
To identify the version,
- Start Access
- Click Help in the Menu option
- Select "About Microsoft Access"
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MSDS .pdf files do not open correctly - patch |
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For users of MSDSadvantage v.4.5 who have BinderSynced their MSDS
library from their Binder.
Instructions:
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Download Patch |
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Save the MSDSPatch0002.exe file in the folder where you installed MSDSAdvantage software. |
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(Typically this is "C:\program files\msdsonline\" for a default installation) |
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Close the MSDSAdvantage Software if you have it opened. |
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Close the MSDSAdvantage Database if you have it opened. |
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Ensure that you are connected to the internet. |
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Once the above requirements are met. |
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Double click on the MSDSPatch0002.exe file you saved in the folder in which you installed MSDSAdvantage software. |
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Typically this is "C:\program files\msdsonline\" |
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Allow the Patch to execute to completion. Once the patch execution completes, you should see a message stating that the patch has completed successfully. Then click on the close button on the patch window. |
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Now you can start working with your Advantage software again. |
DOWNLOAD PATCH NOW
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